Terms of Service

About these terms

Haru is a brand operated by Vault Ecommerce. The site tryharu.com is operated from 78 SW 7th St, Miami, FL 33130, United States. If you do not agree with any part of these terms, please do not use the site.

Products and how they are offered

Products presented on tryharu.com are sourced, manufactured, and in some cases packaged or fulfilled by third-party suppliers and partners. Haru curates, presents, and markets these products under the HARU name and acts as the merchant of record for orders placed on this site. Haru and Vault Ecommerce are not necessarily the original creator or sole manufacturer of every product offered. Product descriptions, ingredient lists, and imagery are provided for general information and may vary slightly from the item received.

Pricing and availability

Prices, promotions, and product availability are subject to change without notice. We make reasonable efforts to display accurate information but do not warrant that descriptions, pricing, or other content is error-free. If a pricing or description error affects an order, we may cancel that order and refund any amount charged.

Orders

Submitting an order is an offer to buy, which we may accept or decline. We may refuse or cancel an order at our discretion — for example in cases of suspected fraud, payment problems, pricing errors, ordering limits, or stock issues. See our Refund & Returns Policy for what happens to payments in those cases.

Intellectual property

The HARU name, logo, site design, text, and imagery are owned by or licensed to Vault Ecommerce and may not be copied, reproduced, or used without permission. You receive no rights in this content other than to view the site for personal, non-commercial purposes.

Acceptable use

• Do not use the site for any unlawful or fraudulent purpose.
• Do not scrape, copy, or harvest data from the site, or attempt to disrupt or gain unauthorised access to it.
• Do not resell products bought from this site without our written permission.
• Do not submit false information or use another person's payment details.

Not medical advice

HARU products are cosmetic scalp-care products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, including hair loss. Statements on this site have not been evaluated by any medical authority. Individual results vary. If you have a scalp or hair condition, are pregnant or breastfeeding, or have known sensitivities, consult a qualified healthcare professional before use.

Disclaimers and limitation of liability

The site and all products are provided on an “as is” and “as available” basis, without warranties of any kind except those that cannot be excluded by law. To the fullest extent permitted by law, Haru and Vault Ecommerce will not be liable for any indirect, incidental, special, or consequential damages, and our total liability for any claim relating to the site or a product is limited to the amount you paid for the order giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Haru, Vault Ecommerce, and their officers, employees, and partners from any claims, losses, or expenses arising out of your breach of these terms or your misuse of the site.

Governing law and disputes

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved through our official contact channels will be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

Changes to these terms

We may update these terms from time to time. The current version always appears on this page with its effective date. Continued use of the site after an update means you accept the revised terms.

How to reach us

For your security and to verify orders, all business communications are only handled through our official channels — the contact form on this site or email at hello@tryharu.com. We do not conduct order, account, or support business through social media, phone, or any third-party messaging service. Messages received through other channels will not be actioned.

Haru is a brand operated by Vault Ecommerce. · 78 SW 7th St, Miami, FL 33130, United States · hello@tryharu.com