Privacy Policy

Who we are

Haru is a brand operated by Vault Ecommerce. The site tryharu.com and the HARU brand are operated from 78 SW 7th St, Miami, FL 33130, United States. You can contact us at hello@tryharu.com.

Information we collect

Depending on how you use the site, we may collect:

• Order and contact details you provide at checkout — name, email address, shipping address, and order history.
• Payment information — processed directly by our payment provider; full card numbers are never stored on our systems.
• Communications you send us through the contact form or by email.
• Technical and usage data — IP address, device and browser information, pages viewed, and similar analytics data, collected via cookies and comparable technologies.

How we use your information

• To process, fulfil, and ship your orders, and to communicate with you about them.
• To provide customer support and respond to your enquiries.
• To send marketing emails where you have asked to receive them — you can unsubscribe at any time using the link in those emails.
• To operate, secure, and improve the site, and to detect and prevent fraud or abuse.
• To comply with our legal and tax obligations.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed:

• Our e-commerce platform and hosting providers (including Shopify) for storefront, cart, and order management.
• Payment processors to take payment securely.
• Shipping carriers and fulfilment partners to deliver your order.
• Email and marketing platforms to send transactional and (where consented) marketing messages.
• Analytics providers to understand how the site is used.
• Authorities or advisers where required by law, or to protect our rights, property, or users.

Cookies

We use essential cookies that make the site and cart work, plus analytics and marketing cookies that help us measure and improve performance. You can control or block cookies through your browser settings; blocking essential cookies may affect how the site functions.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To make a request, contact us through the contact form on this site or at hello@tryharu.com. For your security and to verify identity, all data requests must come through these official channels — we cannot action requests made elsewhere. We will respond within the time required by applicable law.

Data retention and security

We keep personal information only as long as needed for the purposes above, including to meet legal, accounting, and reporting requirements. We use reasonable technical and organisational measures to protect it, but no method of transmission or storage is completely secure.

Minors

The site is intended for adults. We do not knowingly collect information from anyone under 16. If you believe a minor has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page with its effective date. Continued use of the site after an update means you accept the revised policy.

How to reach us

For your security and to verify orders, privacy requests are only handled through our official channels — the contact form on this site or email at hello@tryharu.com. We do not conduct order, account, or support business through social media, phone, or any third-party messaging service. Messages received through other channels will not be actioned.

Haru is a brand operated by Vault Ecommerce. · 78 SW 7th St, Miami, FL 33130, United States · hello@tryharu.com